In the quiz we'll check on...

Discover - How they find your business
Connection - How they connect with you
Welcome - How you onboard/greet them
Touch - How you make them feel while with you
Departure - Post service touches and checkout
Reconnection - How you rebook and retain

Once you have your score you'll be ready for the next step with The Salon Inspector programme which is the Client Experience Audit.  In the Client Experience Audit you're business will be mystery shopped by The Salon Inspector for your Discovery,  Connection elements and the initial stages of the Welcome phase. The CEA checks up to 80 points, depending on your business, and how these elements work from a client perspective.  Want to know more about the Client Experience Audit and how working with Sue Davies can change your business? Visit the website and check it out.

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